FAQs

1. How long does shipping take?
Orders are typically processed within 5-8 business days. Delivery usually takes 7–15 business days within the United States and 10–20 business days for international orders, depending on your location.

2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress.

3. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this time, your order may already be processed and unable to be modified.

4. Do you offer returns?
Yes. We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item, provided it is unused and in its original packaging.

5. What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue quickly.

6. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout, including those supported by Shopify.

7. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times may vary depending on your location and local customs processing.

8. Why hasn’t my tracking information updated?
Tracking updates may take 24–72 hours after your order has shipped. If your tracking has not updated after several days, please contact us for assistance.

9. What if I entered the wrong shipping address?
Please contact us immediately if you notice an error in your shipping address. We will do our best to correct it before your order ships.